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FAQ
Q.1 Can I phone or fax my order?
Q.2 Which credit cards does demo1.b2bparadise.com accept?
Q.3 Is my credit card number / bank a / c. number secure?
Q.4 Does demo1.b2bparadise.com use SSL encryption?
Q.5 How do I feel sure that you have correctly registered the order placed?
Q.6 Are the items dispatched as per the display on webpage?
Q.7 From where are the items bought?
Q.8 How much time do you take to deliver after the payment has been made?
Q.9 What is the mode of delivery?
Q.10 How do I know that my gift has been dispatched?
Q.11 Can I send some message with the gift?
Q.12 Can I have the gift delivered on a particular date?
Q.13 Where all can demo1.b2bparadise.com deliver gifts?
Q.14 Can I cancel an order after it is submitted?
Q.15 What is your return policy?
Q.16 How may we contact you?
 
Q1. Can I phone or fax my order?


No, orders are accepted only online after securing your payment through the credit card information submitted by you.
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Q2. Which credit cards does demo1.b2bparadise.com accept?


At present we accept MasterCard and Visa credit cards only. But soon we will be coming up with host of other payment options.
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Q3. Is my credit card number / bank a / c. number secure?


Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
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Q4. Does demo1.b2bparadise.com use SSL encryption?


Yes. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Pay-Now button, we switch to Secure Mode in order to collect the billing and shipping information. All modern Web browsers support the SSL standard.
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Q5. How do I feel sure that you have correctly registered the order placed?


After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us. Additionally, you can check the order information on the web.
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Q6. Are the items dispatched as per the display on webpage?


The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Most products here are handicraft items. There may, hence, be a variation in the pictures and the respective products. Mohans International, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time Mohans International will make all possible efforts to make its services delightful for both the sender and the receiver of the gift.
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Q7. From where are the items bought?


The gifts at demo1.b2bparadise.com are sourced from exclusive regional manufacturers of handicrafts and other products in India through strategic linkages. This arrangement enables our visitors to select from the choicest range of products made exclusively in India and not available anywhere in the world, right from their desktops.
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Q8. How much time do you take to deliver after the payment has been made?


We shall deliver your gift within 6 working days of securing your payment or on the approximate delivery date mentioned by you in the order form, whichever is later.
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Q9. What is the mode of delivery?


Delivery of gifts is made through renowned courier services.
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Q10. How do I know that my gift has been dispatched?


Confirmation through e-mail shall be sent to you after your gift has been dispatched.
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Q11. Can I send some message with the gift?


Yes, you can send your message with the gift. Please email us with your order number and the message, your message will be delivered along with the gift.
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Q12. Can I have the gift delivered on a particular date?


No, at this point we don't support delivering the goods on specific dates
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Q13. Where all can demo1.b2bparadise.com deliver gifts?


demo1.b2bparadise.com can deliver gifts to all the major countries. You may place orders from anywhere in the world while making payment online in US Dollars Credit Card. For more details kindly contact demo1@b2bparadise.com.
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Q14. Can I cancel an order after it is submitted?


Yes. To cancel an order, call us on 999-999-9999 and a customer service representative would be happy to assist you in the cancellation process.
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Q15. What is your return policy?


Goods once dispatched shall not be returned on any ground/s. However, in case you may have any complaints regarding the products delivered, kindly write to us.
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Q16. How may we contact you?


As an internet store, our web site is open for ordering 24 hours a day, 7 days a week. You may reach us by email by U.S. Postal Service mail at 838 xxx XXX.
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